Terms and Conditions

Please read these terms and conditions (the ‘Terms and Conditions’) carefully. By using this site, you agree to be bound by these terms and conditions. These Terms and Conditions govern your use of, and any purchase from, the Tisas’ site, and constitute an agreement between you and Tisa. Tisa reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.

  • Products

At Tisa, we make every attempt to ensure that our online site is as accurate and up to date as possible.The products are manufactured with solid gold, silver and other precious or semi-precious metals unless specified otherwise and are mostly stamped accordingly. The Gemstones used might be natural or grown in strictly controlled laboratory which will be clearly specified in the item description. It may have been treated by heating or diffusion to enhance the colour of the stone.

Some products may appear bigger or smaller than their actual size in our photographs; colour and size often may vary slightly in order to give you the opportunity to view our products in detail. We try to use the most accurate scales available for gemstone and pearl measurements for precise measurement. For diamond jewellery set, we provide information about the Diamond’s carat, colour, clarity in the item description clearly where possible. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us on tisajewellers@gmail.com.

  • PRICING

All prices are in Australian Dollars (AUD) and are inclusive of GST.

For Australian based customers, all amounts payable under this Agreement are inclusive of GST. If GST is payable in relation to a Taxable Supply, the amount payable for that Taxable Supply is the amount for that Taxable Supply specified in this Agreement plus GST. In this clause, the terms “GST”, “Taxable Supply” and “Input Tax Credit” have the meaning given in A New Tax System (Goods and Services Tax) Act 1999 and related tax imposition Acts of the Commonwealth of Australia

Delivery costs may be charged in addition to the cost of the product and these are clearly displayed and included in the ‘Total’(where applicable).

For international Customers, When you purchase a good online, you are the “importer of record” and you must comply with all laws and regulations of the country to which such good is shipped. You are responsible for and shall bear any charges for customs clearance. Tisa Jewellers has no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country so you should contact your local customs authority for further information about such charges. You acknowledge that delays associated with custom clearance procedures may cause our original delivery time frames estimates to be exceeded.

Whilst we attempt and ensure that all descriptions, details, and prices, which appear on this website are accurate, unfortunate errors may occur.  If we discover any error in the price or payment of any goods which you have ordered we will contact you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If the order is cancelled and you have already paid for the goods, you will receive a full refund.

We offer seasonal discounts as per our discretion in line in the form of code.  Any conditions applicable to the discounts will be specified at the time of issued.  You are not entitled to discounts coming into effect after you have placed your order.

  • PAYMENT

At the time of ordering, you will be charged in full. You will be requested to pay the full balance with a valid PayPal account or a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any order requested by you.

We will perform standard security checks on the payment details you provide and will process payment via credit card or PayPal. In any event of unfamiliar activities, we reserve the right to temporarily or permanently suspend payment via your credit card and we may contact you, your bank or any other relevant third party to report such unusual activities.

We recommend you to use PayPal payment system for seamless, convenient and easy transaction. Paypal payment system can be used even if you do not have a PayPal account.

  • WARRANTY

Each item from Tisa Jewellers comes with limited 30 days warranty from the date of purchase against defects in material and/or workmanship on all of the goods that we sell.

We pride ourselves on the quality of our designs but sometimes due to the delicate nature of jewellery, there may be a fault that is not created by the natural variations of the hand crafted design process.

If your item has a construction fault, Tisa will happily repair, exchange or refund the original piece provided it is within 30 days of purchase. To process your repair please do the following:

Please email a photograph of the item with a description of the fault to tisajewellers@gmail.com along with a proof of purchase – either the email confirmation from Tisa or bank statement. Once we have reviewed the information we will email you a “returns authority” (RA) code.

Once we have emailed you the RA code, please securely package the item and post, along with the RA code and proof of purchase, to the following address.

Tisa ‘Repairs’ Return Authority Code “***”
5/14 chapman street,
Werrington, NSW 2747, Australia. 

It is the customer’s responsibility and cost to return the item back to us. Please be aware that Tisa cannot accept responsibility for any items that are misplaced during post transit. It is for this reason that we highly recommend you to use Insured Registered Post via Australia Post for local returns.

All returns are subject to inspection by us before a refund is processed. This is to confirm if an item has been unworn, undamaged and unaltered (including resize). Upon receipt of the item, Tisa will advise if the item can be repaired or replaced. If either option is not available a refund or exchange will be offered.

Once the return has been processed we will notify you via email of your refund. We will refund you in the same tender used to pay for the original order, excluding any delivery charges, within 25 business days of receiving your returned item. This time period includes the transit time for us to receive your item (5 to 10 business days), the time it takes us to process and assess once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).

In the instance of an exchange, where the price of the item differs from the original amount, Tisa will issue a refund or request payment for the difference prior to sending the new piece. Please note, items adjusted/altered by a person or company other than Tisa, cannot be guaranteed.

NON-RETURNABLE ITEMS
We have a great refund and exchange policy. However, we cannot take back:
  • Items which have been abused, modified or worn

  • Special orders made to customer specifications

  • Products modified as per customers’ request

  • Any products that have been engraved for a customer

  • Any products used with perfumes

  • Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

COPYRIGHT INFORMATION

This site is owned and operated by Tisa Jewellers Australia Pty Ltd (ABN 84 614 612 369). All materials appearing on this site, including the text, logo, images, graphics and images are the sole property of Tisa Jewellers Australia Pty Ltd. All software used on the site is the sole property of Tisa Jewellers Australia Pty Ltd or those supplying the software. Using the site or its content for any unlawful purpose is prohibited. The content of this site can be only used for the purpose of shopping on this site or placing an order on this site and for no other purposes. Materials from this site may not be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without Tisa Jewellers Australia Pty Ltd’s prior written permission. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.  All rights are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

  • DISCLAIMER AND LIMITATION OF LIABILITY

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no event shall Tisa Jewellers Australia PTY LTD, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damage related to product. We will not be liable if, for any reason, this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts, or all, of this Website without prior notice.